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Shipping & Returns

Standard Shipping

Processing time

Orders are processed Monday–Friday and typically ship within 1–3 business days. You'll receive a tracking number by email as soon as your order ships.

Shipping rates

Free shipping on orders over $75. Puerto Rico, Hawaii, and Alaska ship at a flat rate of $15.95. Expedited options may be available at checkout.

Where we ship

POST SWIM currently ships within the United States.

Delivery estimates

Standard delivery typically arrives within 3–7 business days after shipment, depending on carrier and destination.

Order issues

If your package is delayed, lost, or mis-delivered, email us at sales@postswim.com and we'll help. Once a package is marked delivered, the carrier is the best point of contact for locating it, but we're always happy to help guide you.

Returns & Exchanges

We want your suit to feel right. Fitting after surgery can take a few tries, so if you're unsure about size or fit, email us at sales@postswim.com before you order and we'll help you find yours.

At a glance

  • Within 14 days of delivery: refund, exchange, or store credit
  • 15–30 days after delivery: exchange or store credit only
  • After 30 days: we're unable to accept returns
  • Exchanges and store credit are always free. Refunds to your original payment method have a $7 return fee per order.

How to start a return or exchange

Request your return from the order history in your POST SWIM account, or email sales@postswim.com with your order number, the item(s), and the reason.

Please include everything in one request per order. Additional requests for the same order can't be accepted.

Once approved, we'll email you a prepaid return label. Your return must be in transit within 5 business days of receiving the label, meaning tracking shows movement. Otherwise the request will be closed.

What can be returned

Items must be:

  • Unworn and unwashed
  • Free of deodorant, makeup, and lotion marks
  • Hang tags attached (required)
  • Hygienic liner in place
  • Returned in the original poly bag (a torn bag is fine)

Please try swimwear on over underwear, with the liner in place. You're welcome to try your suit on with your prosthesis in the pocket. Sweatshirts follow the same rules.

Swim forms

Swim forms can be exchanged for a different size or returned for store credit within 14 days of delivery (no refunds). They must be unworn, undamaged, and returned in the original packaging. To check fit, place the form inside your suit's prosthesis pocket only, not against your skin, and not in the water. Forms showing signs of being worn are final sale. Every form ships sealed, so you know it's new. Not sure of your size? Email sales@postswim.com before you order and we'll help.

Final sale

The following can't be returned, exchanged, or refunded:

  • Items marked Final Sale on the product page
  • Any order using a discount of 30% or more (Give A Suit redemptions are not affected)
  • Swim forms showing signs of being worn
  • Gift cards (except that, per California law, a gift card balance under $10 can be redeemed for cash on request)
  • Give A Suit donations

Final-sale items that arrive damaged, defective, or incorrect are covered under "Damaged, defective, or wrong item" below.

Refunds and store credit

  • Refunds go to your original payment method. A $7 return fee per order applies whenever any part of a return is refunded to your payment method. Original shipping charges are non-refundable.
  • Store credit is added to your POST SWIM account and never expires. Sign in at checkout to use it.
  • We process returns within 14 days of receiving them. Your bank may take a few additional days to post a refund.

Exchanges

Exchange for a different size, color, or style, based on availability. We cover shipping both ways.

  • If your new item costs more, we'll send you a link to pay the difference.
  • If it costs less, we'll refund the difference to your original payment method (no fee) when the exchange is requested within 14 days of delivery. For exchanges requested 15–30 days after delivery, we'll issue the difference as store credit.

Your new item ships once we receive your return.

Damaged, defective, or wrong item

Email us within 3 days of delivery with photos.

  • Full-price items: we'll send a replacement, or refund you if a replacement isn't available.
  • Final-sale items: we'll send a replacement, or issue store credit if a replacement isn't available.

If a manufacturing defect shows up after that window, reach out anyway. Nothing in this policy limits your rights under applicable law.

Gifts

Gift recipients can return or exchange within the same windows, for store credit only.

Give A Suit

Give A Suit donations are non-refundable. If you received a suit through Give A Suit, you can exchange it for a different size, color, or style within 14 days of delivery, and we cover shipping both ways.

Pop-up and event purchases

This policy applies to pop-up and event purchases too. Your windows start on the purchase date. Email us with your receipt and we'll send a return label.

Cancellations and changes

Need to cancel or change an order? Email us within 24 hours of placing it, as long as it hasn't shipped.

Where this policy applies

This policy covers purchases from postswim.com and POST SWIM pop-ups and events. Items bought from our retail partners follow that retailer's policy.

Questions?

We're always here. Email sales@postswim.com.